|
Questions 191-195 refer to the following
suggestion card and email.
BEIJING BUFFET
5TH FLOOR, METHOTOWN MALL
RICHMOND, BC
CANADA
VZA XBB
Please rate each category from l to
5 (1 = very poor, 5 = excellent]
Category Rating
Food:
Your meal 1
Service: 1
Cleanliness:
Washrooms 5
Your table 4
Your comments:
My brother arrived from Singapore today and was very
hungry and tired from a long flight. After we picked
him up from the airport, my family and I decided to
drive to the nearby Airport Shopping Mall for lunch.
We decided to eat at the Beijing Buffet so that we wouldn't
have wait for table service. However, when we arrived
the buffet was almost empty. It was the middle of your
lunch hour, and yet there were no vegetables or egg
rolls on the buffet. We waited for twenty minutes just
for a pitcher of water and as a result, my brother was
late for a conference. I am very disappointed in your
restaurant and staff and will not be back.
Name: Patricia Marr
Email: rnarr145mail@home.com
To: marr145mail@h0me.com
From: beijinglJuffetsy@din.com
Re: Customer Service
Dear Ms. Marr:
Thank you for choosing Beijing Buffet for your family
lunch. I apologize that you did not enjoy the food or
service last week. I reviewed the schedule for that
day and realized that we were very understaffed. Two
of my employees called in sick that day. This does not
excuse the poor food and service, but it explains why
your experience was unsatisfactory. I hope you will
accept my sincere apology.
I would like to invite you and your
family back to the Beijing Buffet. Please accept this
coupon for $10 off your lunch or dinner If you have
time to make a reservation, I promise to seat your family
at our VIP table. (On a clear day this table has a fantastic
view of the ocean.)
Best wishes,
Tang Yung
Owner, Beijing Buffet
|